Hi, I'm Junior Chaveriat

Customer Service & IT Professional · Farragut, TN

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About Me

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Dedicated and detail-oriented recent graduate with strong organizational and communication skills. Proficient in customer service and certified in Microsoft Office and IT, with a commitment to delivering exceptional support and contributing effectively to team success.

Customer Service Microsoft Office IT Support CRM Software Data Entry Technical Troubleshooting Azure Linux

Work Experience

Sales / Call Center Representative @ ResultsCX

September 2025 — January 2026 · Knoxville, TN

  • Promptly answered inbound calls and accurately inputted customer information into enrollment software
  • Identified customer pain points and proposed tailored solutions to address their specific challenges
  • Built rapport with customers through active listening and understanding their unique needs
  • Maintained accurate records of all interactions using CRM software
  • Collaborated with the sales team to develop and implement effective sales strategies

FOH Team Member @ Cracker Barrel Old Country Store

October 2024 — January 2025 · Knoxville, TN

  • Effectively communicated daily specials, menu items, and promotions to customers, resulting in increased sales
  • Resolved customer complaints promptly and professionally to ensure guest satisfaction
  • Worked collaboratively with FOH team members to provide seamless service during busy periods

Crew Member @ Sonic Drive-In

April 2024 — November 2024 · Knoxville, TN

  • Provided exceptional customer service in a fast-paced environment
  • Efficiently operated cash register, handling transactions accurately
  • Assisted in inventory management by monitoring stock levels
  • Proactively addressed customer concerns to ensure satisfaction

Certifications & Education

🖥️

CompTIA IT+

March 2025 – Present

Demonstrated proficiency across various IT disciplines

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Microsoft Office Specialist

April 2024 – Present

Proficiency in Word, Excel, Outlook, and PowerPoint

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High School Diploma

May 2025

Farragut High School · Farragut, TN

Let's Work Together

Currently open to new opportunities.

redacted  ·  redacted  ·  Farragut, TN